Delivery&Returns

Production

Orders from the USA, Canada and Mexico are produced and shipped from the NY state (except for larger UV-Tapestries). Orders from other countries will be shipped from Moscow, Russia. Production usually takes up to 2 weeks.

Free Shipping

Free Shipping Worldwide with tracking. All products produced in Moscow, Russia have Free Shipping by default – processed by Russian Post. If you are located in the US and want to buy a Wall Decoration and it is smaller than 56″ on the short side it will be produced in the state of NY – you will also get Free Shipping – processed by UPS or USPS depending on your location.
✓ US and Canada – shipping will be provided by UPS, FedEx or USPS. Shipping time 1-2 weeks.
✓ Other countries – shipping will be provided by Russian Post. We are now working on creating a logistics hub in Serbia – your order might be first shipped there and then our partners will ship it to you so you won’t have troubles importing a product that was produced in Russia. Shipping time is different for every country. Shipping to the EU will most likely take 1-2 months.

Expedited Shipping

If you need expedited shipping please contact us and we will arrange shipping with UPS or FedEx from the US. Shipping price will depend on your location and on the size of your order.

We gladly accept returns

Contact us within 14 days after you have received the package.

Ship items back within 30 days of delivery. We will refund your order after you send us the tracking code to confirm you have shipped the items back.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellations

If you want to cancel your order contact us as soon as possible. If we have not shipped it yet we will cancel your order and fully refund the payment – no questions asked.

Lost in transit

We are not responsible for packages lost in transit (both domestic and international, with or without tracking numbers) or denied entry by customs. But don’t worry it happens very rarely.