Delivery

We ship all orders from New York, USA.

Our goal is to get your system delivered reliably and on time, especially when you’re preparing for an event or installation.

Processing Time

  • Orders are typically prepared within 1–3 business days
  • Larger or custom configurations may require additional preparation time

If timing is critical, feel free to reach out before ordering.

Shipping Times

Estimated delivery times after dispatch:

  • USA: 2–5 business days
  • Europe / UK: 5–10 business days
  • Canada: 5–10 business days
  • Rest of the world: 7–14 business days

Actual delivery times may vary depending on location and customs processing.

USA Orders

Since we ship domestically:

  • No import duties or customs fees
  • Fast and predictable delivery

Most US customers receive their orders without any additional steps.

International Orders

  • Shipments may be subject to import taxes, duties, or handling fees
  • These charges are determined by your local customs authority and are not included in the order total
  • The courier will contact you if payment is required before delivery

For more details, see our Import Tax FAQ.

Tracking

All orders include tracking.

You will receive a tracking link once your order has been dispatched.

Event Planning

If you are ordering for a specific event or installation, we recommend:

  • Ordering in advance to account for shipping and (if applicable) customs
  • Reaching out if you need help aligning delivery with your timeline

We’re happy to assist with planning.

Questions?

If you need a more precise delivery estimate or have a deadline, contact us and we’ll help you coordinate the timing.