Delivery&Returns

Production

Orders from the USA, Canada, Australia, Mexico and some other countries (list varies depending on current policies of Russian Post) are produced and shipped from the NY state, USA (except for larger UV-Tapestries). Orders from other countries will be shipped from Moscow, Russia. Production usually takes up to 2 weeks.

Shipping

✓ USA – Free Shipping provided by UPS, FedEx or USPS. Shipping time 1-10 days.
✓ Shipping from the US is provided by UPS, FedEx or USPS. Shipping time 1-2 weeks.
✓ Shipping of all products produced in Moscow, Russia is processed by Russian Post.
✓ Other countries – depending on your location and urgency we will ship either from Russia or from the US. If your order is urgent, please add a note to the order or contact us via email (verner.andrei@gmail.com) or WhatsApp +972539318182

Expedited Shipping

If you need expedited shipping please contact us and we will arrange shipping with UPS or FedEx from the US. Shipping price will depend on your location and on the size of your order.

We gladly accept returns

Contact us within 14 days after you have received the package.

Ship items back within 30 days of delivery. We will refund your order after you send us the tracking code to confirm you have shipped the items back.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellations

If you want to cancel your order contact us as soon as possible. If we have not shipped it yet we will cancel your order and fully refund the payment – no questions asked.

Lost in transit

We are not responsible for packages lost in transit (both domestic and international, with or without tracking numbers) or denied entry by customs. But don’t worry it happens very rarely.